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What is the service area?
Ordering New Service
How do I place an installation, removal or service request?
Do I have to place my order online?
How do I know that my order was received?
When will my service request get completed?
Why wouldn't my request be completed within two business days?
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How do I extend my listing with OSI so my sign/post does not get removed and is there a charge?
How does that work?
What if a post/sign is stolen from the property is there a charge to reinstall it?
If a post/sign is stolen or missing from the property at time of removal is there a charge?
The homeowners says that the "sign" is still there, yet my account shows that it was removed. Which is correct?
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Special Service Requests
How do I enter special instructions for my service request?
I have an emergency and need to contact a representative quickly.
Can I request a specific day for the service request?
Can you please call the homeowner prior to service?
There is a particular spot that the post needs to go. How can I schedule time to met the installer at the property to show the proper placement?
Will you put my riders up for me?
What happens to my riders when the post is removed?
I don't like where the post is installed. Is there a charge to move it?
The post is sagging. Is there a charge to reinstall it?
How and Why
Why do you dig a hole into the ground vs. using a stake with the post attached to it?
How deep does the hole go?
Have you ever considered driving a steel stake into the ground and then securing the post as opposed to digging a hole?
What do you do with the hole when the sign is removed?
Do you actually try to dig "post holes" in the dead of winter?
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