Very often, agents forget to go back by the property and pick up the riders, directional arrows, or metal frames you were using to supplement the post-sign and this is what the homeowner is referring to. The other possibility is that the homeowner pulled up the post-sign and placed it in the garage, shed, or other inaccessible place, and we were not able to retrieve it. If this is the case, there is a charge to go back to retrieve it.